UPDATE: In accordance with the terms of Section 69(D) of the settlement approved by the Court, distribution of Residual Cash Payments to timely, valid claims began on September 15, 2023. Please allow 14 days for delivery of your paper check. If you have any questions or issues, please email info@IbexDataSettlement.com.

Settlement Information

A Settlement has been reached in a class action lawsuit against Ibex Global Solutions, Inc. and Ibex Limited (collectively, “Ibex” or “Defendants”) concerning a data security incident that occurred in or around between July 27, 2020, and August 17, 2020 (the “Data Security Incident”). The lawsuit is called Sanders, et al. v. Ibex Global Solutions, Inc., et al., Case No. 1:22-cv-00591-TNM (the “Action”). The lawsuit alleges that the Data Security Incident potentially exposed certain personal identifying information (“PII”), including names, addresses, dates of birth, Social Security numbers, and medical information. The Settlement is without an admission of liability.

The Settlement provides cash reimbursement payments to class members who submit valid claims for: (i) up to $125 in cash for a maximum of five (5) hours of lost time spent responding to the Data Security Incident at the rate of $25 per hour, and (ii) up to $5,000 for documented out-of-pocket expenses or losses incurred due to the Data Security Incident. The Settlement also provides five (5) years of identity protection and credit monitoring for all class members who timely enroll. Further, the Settlement provides payments of $100 for class members who experienced documented identity theft or data misuse.

Who is a Class Member?

You are part of the Settlement as a Settlement Class Member if you received a notification letter from Ibex stating that your PII may have been compromised during the Data Security Incident.

Your Legal Rights and Options

Option and Deadline

Your Legal Rights

Submit a claim

By March 20, 2023

This is the only way you may receive benefits from this Settlement. You may submit a claim HERE.

Exclude yourself from the settlement

deadline passed

You will receive no payment, but you will retain any rights you currently have with respect to Defendants and the issues in this case. Refer to FAQ 14 for detailed instructions on how to exclude yourself from the Settlement.

Object to the Settlement

deadline passed

Write to the Court explaining why you do not agree with the Settlement. Refer to FAQ 17 for detailed instructions on how to object to the Settlement.

go to the final fairness hearing

On March 10, 2023 at 10:00 a.m.

You or your attorney may attend and speak about your objection at the Final Approval Hearing.


No deadline

You will not get any benefits from the Settlement, and you will give up certain legal rights. You will remain in the Class and be subject to the Release.

Dates and Deadlines

Submit a Claim

March 20, 2023

Exclusion Deadline

February 17, 2023

Objection Deadline

February 17, 2023

Fairness Hearing

March 10, 2023